Data Collection Policy
Effective Date: 25.12.2024
At Elegante On Go, we are committed to protecting the privacy and security of our customers. This Privacy Policy explains how we collect, process, and protect personal data in compliance with the General Data Protection Regulation (GDPR) and Polish data protection laws.
1. Data Controller Information
The entity responsible for processing your personal data is:
Company Name: Elegante On Go
Registered Address: UL. PIOTRKOWSKA 148/150, 90-063, ŁÓDŹ, Poland
Company Registration Number: NIP: 7252351085
Registering Authority: Company number KRS: 0001146612
Company number REGON: 540503881
For any data-related inquiries, you can contact us at support@eleganteongo.com.
2. Types of Personal Data Collected
We collect the following types of personal data when you visit our website or make a purchase:
- Contact information, including name, email address, phone number, billing, and shipping addresses
- Order and payment details, including transaction records
- Account details, including username and password if you create an account
- Marketing preferences and interactions with our website
- Technical data such as IP address, browser type, and cookies for analytics and security
3. Purpose of Data Collection
We collect and process personal data for the following reasons:
- To process and fulfill orders, including shipping and returns
- To provide customer service and respond to inquiries
- To comply with legal and tax obligations under Polish and EU regulations
- To send promotional offers and marketing communications if consent is given
- To prevent fraud and ensure website security
4. Legal Basis for Processing Personal Data
We process personal data based on the following legal grounds under the GDPR:
- Contractual necessity to fulfill a purchase or service request
- Compliance with legal obligations, including tax and financial regulations
- Legitimate interest in fraud prevention, customer service, and business analysis
- Consent for marketing communications and cookie-based tracking
5. Retention Period of Personal Data
We store personal data only for as long as necessary to fulfill the purposes outlined in this policy, including:
- Order records are stored for six years as required by Polish tax law
- Marketing data is stored until the customer withdraws consent
- User account data is deleted upon request or after two years of inactivity
6. Data Sharing and Third-Party Processors
We do not sell or trade personal data. However, we may share data with third parties to facilitate services such as:
- Payment processing through providers such as imoje, PayPal, Stripe, Visa, and Mastercard, Imoje, Blik.
- Logistics and delivery services such as DPD, DHL, and InPost
- Legal authorities when required by law enforcement or regulatory bodies
All third-party partners comply with GDPR and Polish data protection laws.
7. Customer Rights Regarding Personal Data
Under the GDPR and Polish data protection laws, customers have the following rights:
- The right to access their personal data and obtain a copy
- The right to request correction of incorrect or outdated data
- The right to request deletion of personal data unless required for legal reasons
- The right to restrict data processing under certain conditions
- The right to data portability for transferring data to another provider
- The right to object to data processing for marketing or profiling purposes
To exercise these rights, customers can contact support@eleganteongo.com.
8. Right to File a Complaint
If a customer believes that their personal data is being processed unlawfully, they have the right to file a complaint with the Polish Data Protection Authority:
Polish Data Protection Authority (UODO)
Address: ul. Stawki 2, 00-193 Warsaw, Poland
Email: kancelaria@uodo.gov.pl
Phone: +48 22 531 03 00
Website: https://uodo.gov.pl
Alternatively, customers may contact the relevant data protection authority in their country.
9. Profiling and Automated Decision-Making
We may use automated profiling to enhance customer experience, including:
- Personalized product recommendations based on browsing and purchase history
- Targeted promotional offers and discounts
We do not use automated decision-making that has legal or significant effects on customers.
10. Cookies and Tracking Technologies
We use cookies for essential website functions, security, and analytics. Customers can manage cookie preferences in their browser settings. More details are available in our Cookie Policy.
11. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be available on our website. If significant changes are made, customers will be notified via email or website notification.
12. Contact Information
For any questions regarding this Privacy Policy, customers can contact us at:
Email: support@eleganteongo.com
Address: UL. PIOTRKOWSKA 148/150, 90-063, ŁÓDŹ, Poland